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Terms and Conditions

Welcome to OluDent.org! We appreciate your interest in our products and services. Please read the following terms and conditions carefully, as they govern your use of our website and the purchase of products and services from OluDent. By accessing this site or making a purchase, you agree to the terms outlined below.

1. General Terms

  • Product Representation: Accessories or additional items shown in product images are for illustrative purposes only and may not be included with the actual product. Please contact our sales team at sales@oludent.org for any clarifications regarding product components.
  • Modifications: OluDent reserves the right to modify or discontinue any product or service without prior notice.

2. Payment and Pricing

  • Payment Terms: Payments for invoices are due within 21 working days unless otherwise specified on the invoice or agreed upon in writing.
  • Taxes: Applicable taxes, including state and international taxes, will be calculated based on the rules of each state and, for California-based transactions, in accordance with California state regulations.
  • Late Payments: In the event of late payment, OluDent reserves the right to charge a fixed interest fee of 10% of the outstanding amount and may suspend services without prior warning.

3. Shipping Policy

  • Shipping Costs: Customers are responsible for all shipping costs, including any additional charges for oversized, bulk, or specialized equipment. If additional shipping charges are necessary, the customer will be informed and required to cover the cost.
  • Delivery Timeframes: Shipping times may vary based on the destination and product availability. OluDent is not liable for delays in delivery caused by unforeseen circumstances, including customs clearance issues or carrier-related delays.

4. Return and Refund Policy

  • Return Authorization: If you wish to return an item, please contact our customer service team first by emailing sales@oludent.org. Returns without prior authorization may be rejected.
  • Return Conditions: Products must be returned in their original, unopened condition. Opened or used products, particularly those related to medical or hygiene purposes, are not eligible for return unless a manufacturing defect is identified.
  • Return Shipping Costs: Shipping costs for returns will be borne by the customer, except in cases of manufacturing defects.

5. Product Claims and Liability

  • Claims Notification: In the unlikely event of a product or service issue, customers must notify OluDent within 8 days of receiving the product by sending a recorded letter to our registered office.
  • Limitation of Liability: OluDent makes every effort to provide timely and high-quality services but does not guarantee specific results. Our liability is limited to the value of the product or service purchased and excludes indirect, incidental, or consequential damages.

6. Governing Law and Jurisdiction

  • Applicable Law: All contractual relations and disputes will be governed by the laws of the State of California, United States.
  • Jurisdiction: Any legal disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts located in San Bernardino County, California.

Thank you for choosing OluDent. For further inquiries or assistance, please feel free to reach out to sales@oludent.org.